Contact and Help

If you need help

If you need help with your order or working with the pattern, please contact us via email:

help@picolly.com

We are not able to reply on Social Media such as Facebook Messanger, IG Messanger etc., please use email for all your requests.

Orders delivery

All sewing patterns on our e-shop are digitally delivered to your mailbox. The ordering process is automatic, once you finish and pay the order, you will receive an email with the order confirmation and pattern download link. You can also download the pattern right at the Thank you page once you finish the order.

If you register before ordering and you are logged in during the order process, your order and digital patterns will be available for download in My profile.

Payments

We accept PayPal payments, you can use your existing PayPal account and balance or use almost and credit or debit card in PayPal.

Pattern Download

You can download all pattern files in one ZIP archive or you can download specific PDF for direct print. Most of our patterns come in 3 formats:

  • A4 with all sizes together with no seam allowances
  • A4 for each individual size including seam allowances
  • A1 or A0 with all sizes and no seam allowances for large format printers

Pattern Printing

Open the PDF file you want to print in Adobe Acrobat Reader (free download) and select "Poster" and scale "100%" options before you print the pattern.